Privacy Policy

Keane Built Constructions (ABN 650 379 669) respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using this website or enquiring with us, you agree to the practices described below.

Information we collect

We only collect information we genuinely need to quote and carry out building work. That may include:

• Your name, phone number, email address and site or postal address
• Details about your property and the work you’re enquiring about, including photos, plans and measurements
• Quote, contract, variation and invoice records, and payment details you provide to settle an account
• Correspondence between us — emails, text messages and notes from site conversations
• Basic website usage data such as pages visited, browser type and approximate location

We don’t collect sensitive information, and we don’t ask for more than the job requires. You can enquire anonymously by phone, though we’ll need contact details to provide a quote.

How we collect it

Usually directly from you — through our website enquiry form, by phone, email or text, or in person during a site visit. Occasionally we may receive your details from someone acting on your behalf, such as a family member, property manager, designer or referring tradesperson.

Why we use it

• To respond to enquiries, prepare quotes and arrange site visits
• To carry out, schedule and invoice building and carpentry work
• To order materials and coordinate subcontractors and suppliers for your job
• To meet our obligations for licensing, insurance, work health and safety, warranty and tax records
• To improve our website and services

We only use project photographs for marketing — our website or social media — with your permission, and we don’t include your name or address unless you’ve agreed to it.

Who we share it with

We don’t sell, rent or trade your personal information. We may disclose it only where it’s needed to do the work or where the law requires, including to:

• Subcontractors and suppliers engaged on your project, such as plumbers, electricians, tilers and cabinetmakers
• Certifiers, building surveyors, engineers and ACT government authorities where approvals or inspections apply
• Our accountant, insurer and professional advisers
• Service providers who host our website, email and accounting software
• A court, tribunal or regulator, where we’re legally required to disclose

Some of the software we use stores data on secure servers that may be located overseas. Where that happens, we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.

Website cookies and analytics

Our website may use cookies and analytics tools to understand how visitors find and use the site. This data is aggregated and doesn’t identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

Storage, security and retention

Your information is held in password-protected devices and reputable cloud services, and we take reasonable steps to protect it from misuse, loss and unauthorised access. We keep records for as long as needed to run the business and meet our legal, tax, warranty and insurance obligations, then securely destroy or de-identify them. No system is completely secure, so we can’t guarantee absolute security of information transmitted over the internet.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it’s inaccurate or out of date. Contact us using the details below and we’ll respond within a reasonable time. We may need to verify your identity first, and in limited circumstances we may decline a request — if so, we’ll explain why in writing.

Marketing and opting out

If we send you occasional updates about our services, you can opt out at any time by replying to the message or letting us know by phone or email. We’ll action it promptly.

Complaints

If you believe we’ve mishandled your personal information, please contact us first — we’d rather hear about it and sort it out. If you’re not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time as our business or the law changes. The current version will always be published on this page with the date it was last updated.